Frequently asked questions

Everything you need to know

General Information
  • Email: Reach out to us at info@dromo.org for detailed inquiries and assistance.
  • Phone: Contact our team directly at +41 22 508 77 94 for immediate support.
  • WhatsApp: Connect with us effortlessly on WhatsApp at +41 22 508 77 94.

Working with Dromo is just an email, call, or message away. We look forward to assisting you with your travel needs!

Getting a quote for your trip with Dromo is a seamless process designed to cater to your unique needs:

  1. Initiate Contact: Begin by reaching out to us with your detailed inquiry through our Detaileld Contact Form
  2. Comprehensive Understanding: We kick off the quote process by gaining a thorough understanding of your specific requirements. This includes identifying your customer type, the purpose of the trip, and the specific services you desire.
  3. Tailored Itinerary: With the gathered information, our expert team meticulously crafts a personalized itinerary. This document outlines all the services included, ensuring a commitment to the highest quality standards.
  4. Mutual Agreement: Once the proposed plan is presented, we engage in discussions to ensure it aligns precisely with your requirements. Upon mutual agreement, we proceed to the next step.
  5. Detailed Contract: We forward a detailed contract outlining both our commitments and the responsibilities of our valued customers. This document includes transparent payment terms, ensuring a clear and mutually beneficial agreement.

Our goal is to provide you with a transparent, seamless, and tailored collaboration that guarantees an exceptional travel experience with Dromo.

For optimal planning and cost-effectiveness, it is advisable to reach out to our Destination Management Company (DMC) as early as possible. Prices may vary, and early engagement allows us to secure the best rates and meticulously plan for your event. Whether it’s a corporate meeting, educational tour, or a comprehensive journey, early contact ensures a seamless and cost-effective experience tailored to your unique requirements.

Services

Dromo operates on a global scale, extending its reach to over 120 countries through an expansive network of strategic partnerships worldwide. We have established a significant presence in key regions, including but not limited to:

  • Europe: Italy, Spain, France, Belgium, Netherlands, the UK, Finland, Iceland, and more.
  • North Africa and the Middle East: Morocco, Turkey, Egypt, Jordan, and beyond.

Our comprehensive network and strategic alliances empower us to offer exceptional services, ensuring that our clients receive unparalleled support across a diverse array of destinations.

Dromo takes pride in its exclusive partnerships with top-tier hotels across Europe, offering a diverse range from hostels to deluxe accommodations. Our meticulous selection process ensures that only providers delivering the highest quality are included in our portfolio, providing you with an experience tailored to meet the highest standards of quality and comfort.

At Dromo, our seasoned booking department excels in orchestrating a diverse range of immersive and tailored trips, leveraging our extensive experience. We are committed to excellence and have successfully executed an array of specialized journeys. Whether you’re drawn to cultural expeditions, religious pilgrimages, architectural explorations, sports excursions, gastronomic adventures, or vibrant party tours, we have you covered. Our team’s expertise ensures that each trip is a seamless blend of exploration and enjoyment, transforming your vision into a personalized and memorable travel experience.

At Dromo, we take pride in our commitment to empowering local communities. Our Destination Management Company (DMC) meticulously selects the best local suppliers, fostering partnerships that not only enhance the overall quality of our services but also contribute to the economic development of the destinations we operate in. Through these collaborations, we ensure that your travel experience is not only enriching for you but also positively impacts the communities you visit.

Absolutely. Managing transportation logistics for large groups is a core competency of our Destination Management Company (DMC). Whether it’s ground transportation, private transfers, or group flights, we handle every aspect to ensure a smooth and efficient travel experience for your event.

Our DMC employs a meticulous approach to budgeting and cost management. We work closely with clients to establish clear budgetary parameters, providing transparent cost breakdowns. Throughout the travel planning and execution process, we manage expenses effectively, ensuring a seamless and cost-effective experience for your trip. Trust Dromo for transparent and efficient budgeting solutions tailored to your unique requirements.

Payments and Safety

At Dromo, we prioritize your convenience by offering a range of secure payment options. Our primary method involves wire transfers, and we maintain bank accounts in various currencies across strategic locations like Belgium, the USA, the UK, and Switzerland. This strategic placement allows you to make payments in the most convenient and cost-effective manner, considering different currency preferences.

In addition to wire transfers, we understand the importance of flexibility. Therefore, we also accept payments through credit cards for quick and straightforward transactions. For added convenience, we accommodate payments via PayPal, providing an additional layer of security and ease of use. Furthermore, we embrace modernity by accepting payments in cryptocurrency, offering an innovative option for those who prefer this method. Our goal is to provide you with a hassle-free payment experience, accommodating a range of preferences and ensuring your financial transactions with Dromo are both secure and efficient.

Rest assured, making a payment to Dromo is a secure and reliable transaction. We take our business seriously and have established a strong reputation by successfully serving numerous customers worldwide. Our consistently high satisfaction ratings reflect the quality and reliability of our services.

Moreover, our company is based in Switzerland, a country known for its stringent regulations and commitment to preventing fraud. Swiss institutions maintain strict standards for businesses, providing an added layer of security for our clients. Your payment is in safe hands, and we are dedicated to upholding the highest standards of professionalism and integrity in all our transactions.

Quality Standards
Quality Standards

At Dromo, our commitment to the highest quality standards is integral to our operations. Here are key elements that exemplify our dedication to excellence:

  1. Expertly Crafted Itineraries: Our experienced team meticulously designs each itinerary, ensuring a thoughtful balance of cultural immersion, exploration, and relaxation.
  2. Professional Guides: We engage knowledgeable and certified guides who are passionate about the destinations they showcase, providing you with insightful and enriching experiences.
  3. Accommodation Selection: We have established partnerships with top-tier hotels, ensuring a comfortable and memorable stay for our travelers. Our accommodations are chosen with a focus on safety, cleanliness, and guest satisfaction.
  4. Transportation: We prioritize safety and comfort in transportation, utilizing reliable and well-maintained vehicles. Whether it’s ground transportation or internal flights, we ensure a smooth and secure journey.
  5. Customer Satisfaction: Our customer feedback is invaluable. We actively seek and incorporate feedback to continually enhance our services. High customer satisfaction is a testament to our unwavering commitment to quality.
  6. Local Partnerships: We collaborate with reputable local partners, fostering positive relationships within the communities we visit. This ensures an authentic and responsible travel experience.
  7. Transparent Pricing: Our pricing is clear and comprehensive, covering all inclusions and avoiding hidden fees. We believe in transparency to build trust with our clients.
  8. Flexibility: While we adhere to high standards, we also understand the importance of flexibility. Our team is responsive to the evolving needs and preferences of our travelers.

Our commitment to quality is not just a statement; it’s a practice embedded in every aspect of our services. We have a track record of delivering exceptional travel experiences, and our unwavering dedication to customer satisfaction sets us apart. The transparency in our pricing, the reliability of our transportation, and the care taken in crafting itineraries reflect our genuine commitment to providing you with the best possible travel experience.

Payments and Safety

Dromo’s DMC distinguishes itself through a unique combination of transparency, unwavering commitment to quality, and exceptional customer care. We prioritize our clients’ needs before, during, and after the event, leading to a remarkable 99% customer repeat rate. This loyalty underscores our dedication to delivering unparalleled experiences. Our transparent approach, commitment to excellence, and personalized customer service set us apart in the realm of event planning services. Trust Dromo to make your event extraordinary.

Our proven track record includes successful collaborations with major travel agency chains across Latin America, Canada, the USA, and Spain. Renowned brands such as Mega Travel, Aviatur, and Mundo Joven consistently choose our DMC for their events, highlighting the reliability and excellence of our services. The trust placed in us by these industry leaders is a testament to our commitment to delivering exceptional experiences.